Shipping policy

Thank you for purchasing consumer electronic products from YUEN CHING WONG. We dedicate ourselves to packing, inspecting and shipping all electronic goods professionally, ensuring every product is delivered intact, fully functional and reaches customers in a timely manner. This shipping policy outlines the complete rules for order processing, shipping delivery, after-sales logistics and related notices for all orders placed with us.

1.Order Processing Period
All consumer electronic product orders will be reviewed, inspected and packaged within 1 to 3 working days after the order payment is successfully confirmed. Working days exclude Saturdays, Sundays and official public holidays of Hong Kong SAR China.
During peak shopping seasons, promotional events or periods of massive order inflow, the order processing cycle may be appropriately extended due to increased order volume. In case of obvious order delays, our customer service team will take the initiative to contact customers via email to inform the updated processing progress and estimated shipping time.

2.Shipping Fees & Delivery Timeframe
The specific shipping fee of each order is calculated based on the product quantity, weight, volume and delivery destination. The final shipping cost will be clearly displayed on the checkout page before you complete the payment, with no hidden charges.
We currently provide standard international shipping services for all consumer electronic products. The estimated standard delivery time is 15 working days after order shipment. Please note that the delivery time is for reference only and cannot be fully guaranteed. Actual delivery time may be affected by logistics carrier delays, local customs clearance progress, extreme weather conditions, international transportation restrictions and regional holidays.

3.Shipment Notification & Order Tracking
Once your electronic order is packaged and dispatched from our warehouse, you will receive an official shipment confirmation email sent to your reserved email address. The email will include exclusive order tracking number and official tracking channel links.
Logistics tracking information usually takes 24 to 48 hours to be fully updated and displayed on the tracking platform after shipment. If the tracking information fails to be updated beyond the time limit, you can contact our customer service for manual inquiry and verification.

4.Shipping Address Verification Disclaimer
Customers shall ensure that the reserved shipping address, recipient name and contact number are accurate, complete and deliverable when placing and confirming orders. YUEN CHING WONG will strictly deliver goods according to the address information submitted by customers.
We shall not be held responsible for delivery failures, package loss or secondary logistics costs caused by incorrect, incomplete or invalid address information provided by customers. If the package is returned to our warehouse due to address errors, customers need to bear the corresponding return freight and secondary reshipping fees if re-delivery is required.

5.Lost & Damaged Package Handling Rules
Package Loss Handling:If your electronic package is confirmed lost during international transportation, please submit a consultation and claim application to our customer service team within 7 calendar days from the scheduled delivery date. We will verify the logistics records with the carrier and provide solutions such as reshipment or refund after confirmation of loss.
Product Damage & Defect Handling:Consumer electronic products are precision goods. If you receive damaged, cracked or non-functional products due to logistics extrusion, collision or improper transportation, please contact us within 48 hours after receiving the package. You need to provide clear photos or videos of the outer packaging, damaged logistics marks and defective product details. We will verify the situation within 3 working days and arrange after-sales processing for eligible cases.

6.Electronic Product Usage & Protection Notice
All sold consumer electronic products are equipped with official product manuals and usage guidelines. Customers shall use, store and maintain the products in accordance with official specifications. We will not bear after-sales responsibilities for product failures, damage or malfunctions caused by private disassembly, improper use, artificial damage, non-compliant charging and storage.

7.International Customs & Tax Notice
All our electronic products support international cross-border shipping. For overseas orders, the destination country or region may charge corresponding customs duties, import taxes, inspection fees and other related fees in accordance with local regulatory policies. All customs-related fees are borne by the recipient customer independently, which are not included in the product unit price and shipping fees paid for the order.

8. Contact Information
If you have any questions, disputes or consultation needs about our shipping policy, order logistics and after-sales delivery services, please feel free to contact us through the following official channels:
Trade name: YUEN CHING WONG
Email: info@novatrixel.shop